LUMS POND ANIMAL HOSPITAL
Client Satisfaction Survey
Thank you for giving us the opportunity to serve you. Please help us better meet your veterinary needs by taking a moment to complete this questionaire.
Was your call answered promptly?
Yes
No
Was our telephone response courteous and helpful?
Yes
No
Was our receptionist(s) warm and cheerful?
Yes
No
Did our receptionist(s) give their undivided attention to you?
Yes
No
Did you wait before seeing the doctor seem brief?
Yes
No
Did the technician greet you warmly?
Yes
No
Was the technician helpful and careful with your pet?
Yes
No
Did the technician seem knowledgeable?
Yes
No
Was the doctor professional in manner and appearance?
Yes
No
Was the doctor courteous and genuinely concerned with your pet's health?
Yes
No
Did the doctor explain your pet's physical exam clearly and completely?
Yes
No
If your pet was hospitalized, was your pet returned to you clean?
Yes
No
Was the billing presented in adequate detail?
Yes
No
Would you recommend our veterinary practice to your friends?
Yes
No
Did you visit our boarding/grooming, pet supply Studio?
Yes
No
If so, was the Studio staff professional & courteous?
Yes
No
Were you able to find the supplies you needed?
Yes
No
If not, what would you like us to supply?
If your pet was groomed here, were you pleased?
Yes
No
If your pet was boarded with us, were you pleased?
Yes
No
Are our grounds, parking lot and/or facility clean?
Yes
No
If not, please explain:
Comments that you feel would help our veterinary practice:
Date of service: 
Your name (optional)
Your Phone Number (optional)
Your pet's name (optional)
Veterinarian's name:


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